Exchange And Return Policy
At Fluffify, our primary commitment is to your complete satisfaction. If you selected a product from our online store, but upon receiving it you discover a manufacturing defect or are dissatisfied with the product, we guarantee your right to an exchange or return.
Please note, the first step in requesting an exchange or return is to contact our Customer Service team via email at: support@fluffify.uk
Our team will provide you with the necessary instructions on how to proceed with the exchange or return process.
Once we receive the returned item, we will inspect it to ensure that it meets our return conditions. After confirmation, our Customer Service team will contact you to offer the following options:
- Exchange the product for any other item available in our stock.
- Receive a full refund for the products.
The return shipping costs for exchanges are covered by us (Fluffify).